Marketplace terms and conditions

A marketplace (a website connecting buyers and sellers of goods) should require certain rules to be obeyed governing the purchase and sale of goods on the platform.

Learn more Get in touch

Marketplace terms and conditions should limit your liability

Well-known examples of marketplaces include eBay, Gumtree and Etsy, but marketplaces may also operate on a much smaller scale.

As a host of a marketplace, the marketplace terms and conditions should limit your liability in the event of any undesirable or illegal activity occurring.

The terms and conditions should emphasise that as host, you are not party to any transaction between buyers and sellers. However, the marketplace is able to govern the ways in which these transactions take place, such as the method of payment, how parties communicate with each other and how disputes between buyers and sellers can be resolved.

Other issues such as cyber security policies, privacy policies and intellectual property rights may also be integrated into a marketplace terms and conditions.

The terms should make clear that the host of the marketplace simply acts as the facilitator of transactions, and does not take any responsibility for the use or suitability of products or services listed for sale. Instead, the onus should be on the seller to ensure that their listing is true and correct, and on the buyer to ensure that they are aware of what they have purchased.

If you would like assistance on setting out marketplace terms and conditions, please contact us today.

Get in touch

Fill in the form below and one of our team will be in touch. You can also phone 1300 149 140 during standard business hours.

  • This field is for validation purposes and should be left unchanged.

Related Legal Insights

Consumer Guarantees under the Australian Consumer Law

The Australian Consumer Law (ACL), among other protections, establishes a national framework of guarantees designed to protect consumers and small businesses, which businesses are unable to contract out of.  Subject to the ACL, businesses must guarantee products and services that are for sale, hire or lease where the cost is...

Read more
Whose laws apply in a dispute?

With the increase in ecommerce sites, it is easier than ever to provide goods and services remotely, including to customers living in different States or countries. This month, we will be considering how best to structure a contract for the provision of goods and services to provide for dispute resolution...

Read more
The Use of Electronic Signatures on Legal Documents

The Use of Electronic Signatures on Legal Documents Although Ray Tomlinson is credited with inventing email as far back as 1972 if anyone then had suggested that in less than 40 years email and other electronic communications would be widely accepted as a way of transacting business their comments would...

Read more
Why you should read online terms and conditions

Why you should read online terms and conditions The rapid pace at which technology is progressing means more of us are ‘transacting’ in a global environment. International online contracts are common place for businesses and consumers – whether we are purchasing fashion accessories through online retail outlets, subscribing to industry-specific...

Read more
Protecting your cashflow – the importance of your terms of trade

Protecting your cashflow – the importance of your terms of trade Terms of Trade are the terms and conditions on which a business sells goods and services to customers and on which they buy goods and services from suppliers. These terms form the basis for the trading relationships for all...

Read more